Careers & Culture

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Acuity’s enterprise legal management software serves as the electronic hub through which in-house counsel and their network of partner firms communicate, invoice, collaborate, analyze and resolve cases and claims.

We’re always looking for new talent with deep client service and technology chops. Oh, and a demonstrated penchant for laughing often.

Tell us your story: careers@acuitymanagement.com

Acuity Careers: Open Positions

MARKETING MANAGER

SUMMARY:

We’re looking for a hands-on, sales-focused Marketing Manager to join our team. This strategic and creative thinker has a knack for developing, executing and managing B2B campaigns, finding new leads and converting interested, qualified leads into happy clients. We’re looking for someone who understands the value of client journeys and can share great examples of how she or he successfully nurtured and qualified leads by delivering the right message at the right time. Conversion-to-sale brings a level of excitement only this devoted B2B marketer understands.

This person will play a major role in supporting Acuity’s sales and client-facing teams to drive revenue.  This person will plan, develop, and implement cross-media marketing strategies that support the company’s sales and revenue growth through both individual contributions and through vendor management. This is an immediate, direct hire opportunity located in Richmond, VA.

ESSENTIAL DUTIES:

Lead Generation:

  • Develop, execute and manage segmented campaigns specifically designed to generate new leads and nurture existing contacts to MQL stage, on-time and on-budget
  • Effectively coordinate the timely hand-off of MQLs to the sales team and monitor progress through each conversion stage — to opportunity then closed-won
  • Regularly A/B test campaign elements and continually implement program improvements based on findings
  • Continually monitor and measure campaign results and implement strategies to improve future results and accelerate the buying cycle

Brand Awareness:

  • Create and direct original, persuasive marketing strategies that promote the company’s brand identity, along with product benefits and features, to the company’s target markets
  • Conduct market research and competitor analysis to identify trends and opportunities for advancement of the company’s market footprint
  • Manage content and messaging on Acuity’s website and social media channels to insure it is timely and relevant
  • Manage all brand and marketing assets, including the creation and management of marketing collateral

Operational:

  • Develop, manage, and maintain marketing budgets and lead forecasts for marketing initiatives
  • Identify trade show and other live event opportunities, and execute the company’s event planning, messaging and logistics
  • Work with the sales team to source and analyze data with a view to optimizing the lead-to-customer conversation rate and increasing funnel marketing efficiencies
  • Brief and manage all marketing vendors and agencies

QUALIFICATIONS | EXPERIENCE:

Candidates should possess the following:

  • BA | BS degree
  • Minimum 4 years’ multi-channel marketing experience, preferably in a B2B sales environment
  • Two years’ experience leading a marketing team
  • Demonstrated ability to develop, execute, effectively manage and measure email campaigns, working within marketing automation and CRM platforms (Marketo, SalesForce preferred – but not a deal breaker)
  • Excellent written and verbal communication skills with a working knowledge of campaign and sales message creation for various buyer personas and verticals
  • Exceptional deadline-driven, detail-focused project management skills
  • Demonstrated ability to be exceptionally collaborative, build relationships and influence others
  • Proactive with strong sense of urgency
  • A never-ending desire to try new and interesting strategies and tactics to improve processes and results
  • A sense of humor (very important)
  • Ability to manage and execute on multiple, critical projects simultaneously
  • Enterprise Legal Management / legal technology background a plus, but not required

CLIENT RELATIONSHIP MANAGER

SUMMARY:

Acuity’s Client Relationship Managers establish and maintain strong partnerships with corporate customers by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and delivering overall efficient account oversight. Successful Client Relationship Managers create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns, and facilitating the delivery of goods or services to the customer. This customer-centric position will participate on project teams during the on boarding of new corporate client accounts, and coordinate training programs, corporate client documentation, audits, and performance reports for clients.  Our Client Relationship Managers are ultimately responsible for ensuring quality and timely response to our clients’ support requests.

ESSENTIAL DUTIES:

  • Establish solid, long-term customer “trust relationships” with assigned clients and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns
  • Provide consultative services to clients, drawing on Acuity’s system for predictive analytics, best practices, and industry knowledge
  • Educate corporate customers on the benefits of Acuity’s ELM services over competitors and train customers for optimal productivity
  • Enlist and coordinate the assistance of experts/specialists onto the team where required, having oversight of all account activities
  • Advise management on account activity in a timely fashion, provide forecasting, gather intelligence on competitor activity
  • Partner with the Product team to ensure circular flow of ideas to and from our users
  • Act as point of contact for the client, provides escalation path to and from service, attend to customer issues promptly
  • Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
  • Coordinate training of assigned corporate clients
  • Coordinate with Project Managers for the on boarding of newly assigned corporate accounts
  • Partner with Business Development Team to cultivate new sales

ACCOUNT MANAGEMENT EXPERIENCE:

Candidates should possess the following experience:

  • 5+ years experience with client support, customer relationship building, business relationship and/ or account management
  • Demonstrated penchant for going above and beyond to exceed client expectations

EDUCATION | CERTIFICATION:

  • Four year college or university program certificate
  • Or two to four years related experience and/or training
  • Enterprise Legal Management / legal technology background a plus, but not required

MASS TORT SUPPORT SPECIALIST

SUMMARY:

As a member of Acuity’s Customer Support team, this position will focus on providing training and support to all Acuity customers, but with key responsibility and knowledge ownership of Acuity’s Mass Tort Manager platform. Daily responsibilities include answering toll free calls from members, troubleshooting issues with Acuity’s services, and providing on line support and training to our users. The successful Mass Tort Support Specialist, working with the Director of Client Services, will provide daily account maintenance for Mass Tort Manager clients, including responding to support requests, interacting with outside vendors to ensure successful site performance, facilitating matter authorizations as needed, running reports, and performing routine audits of Acuity client sites.

ESSENTIAL DUTIES:

  • Respond to customer calls and emails
  • Research and resolve legal billing issues
  • Provide first-level support for Acuity’s Mass Tort clients
  • Establish relationships with Mass Tort 3rd party vendors to maintain client sites
  • Schedule and train new law firms/members
  • Document client and user issues, and follow through to ensure resolution
  • Enter and maintain user, firm, and client information in Acuity Administration database
  • Develop and maintain user documentation

EXPERIENCE:

Candidates should possess the following experience:

  • 3+ years’ experience in legal billing/administration
  • 3+ years’ experience with customer support, customer relationship building
  • Above experience may be concurrent
  • Previous hands-on work with Mass Tort litigation is desirable

EDUCATION | CERTIFICATION:

  • Four year college or university program certificate
  • Or two to four years related experience and/or training
  • Enterprise Legal Management / legal technology background a plus, but not required

Contact Us

We’re serious about service.  From your very first interaction through implementation, training and ongoing support, we are committed to getting it right. Feel free to reach out any time – no question or idea is too big or small.

Contact Acuity