Careers & Culture

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Acuity’s enterprise legal management software serves as the electronic hub through which in-house counsel and their network of partner firms communicate, invoice, collaborate, analyze and resolve cases and claims.

We’re always looking for new talent with deep client service and technology chops. Oh, and a demonstrated penchant for laughing often.

Tell us your story: careers@acuitymanagement.com

Acuity Careers: Open Positions

DATA | BUSINESS ANALYST

SUMMARY:

Do you love data – and the insights it can reveal? We are searching for a Data | Business Analyst who can extract significant customer and company data, compile it into meaningful analytics to assist us and our customers in recognizing trends and forecasting intelligently. We are looking for someone who is curious – who will search for data patterns to distill their meanings – who constantly asks why. This person will drive and support the corporate analytics initiative through design, development and maintenance of dashboards and reports.  This analyst will be detecting trends in data from multiple departments and creating recommendations that will influence critical decisions made within our company. This person will play a major role in supporting Acuity’s customers and internal business team by analyzing data and, in collaboration with the business, deciding how to leverage that information through our product, through individual reports to account managers and customers, and within the company. Our ideal candidate has the ability to work on multiple projects simultaneously and translate business data into digestible information that improves customer and corporate processes. This is an immediate, direct hire opportunity located in Richmond, VA.

ESSENTIAL DUTIES:

Data Discovery and Reconciliation:

  • Craft queries to answer questions posed by business, finance and customer-facing teams
  • Collaborate closely with business, finance and customer-facing teams to interpret patterns, trends and abnormalities in the collected data
  • Perform routine and ad-hoc data analysis, reconciliation and correction of data issues

Data Analysis:

  • Develop reporting metrics to measure business performance by variables as defined by business | customer user requirements
  • Develop, design and test BI Dashboards and other reporting tools to meet business objectives
  • Provide data driven analytics in the form of ad hoc analyses and reports

Analysis Distribution:

  • Communicate results and insights regularly to team members and leadership, both orally and formally through written analyses
  • Provide BI production support and maintain existing systems by researching and trouble-shooting any issues | problems
  • Handle data preparation and data analysis portions of various projects
  • Maintain a dedication to providing exceptional customer service

QUALIFICATIONS | EXPERIENCE:

  • BA | BS degree required in computer science, engineering, data analysis or related field; or 4 years related experience and / or training; or equivalent combination of education and experience
  • Minimum 1 years’ experience with data analysis, measurement reporting and report generation
  • Experience in writing complex SQL queries for data extraction
  • Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools – experience with 3rd party BI reporting packages is a plus
  • Expert in Microsoft Excel for data manipulation and reporting
  • Working knowledge of scrum | agile software development process

PERSONAL ATTRIBUTES:

You will need:

  • Strong analytical abilities and explicit attention to detail – after all, that is what analytics is about
  • The ability to manage multiple projects at once, as you will own your projects from beginning to end (project planning and time management skills are a must)
  • A deep understanding of statistical modeling and analysis, including data mining, regression, decision trees, time series forecasting and survival analysis
  • Practical experience drawing conclusions from quantitative and qualitative analysis to develop business solutions
  • To be a strong collaborator and communicator with the ability to communicate ideas in both technical and user-friendly language (aka multilingual)
  • The ability to present your findings and conclusions formally either in writing or orally

MARKETING MANAGER

SUMMARY:

We’re looking for a hands-on, sales-focused Marketing Manager to join our team. This strategic and creative thinker has a knack for developing, executing and managing B2B campaigns, finding new leads and converting interested, qualified leads into happy clients. We’re looking for someone who understands the value of client journeys and can share great examples of how she or he successfully nurtured and qualified leads by delivering the right message at the right time. Conversion-to-sale brings a level of excitement only this devoted B2B marketer understands.

This person will play a major role in supporting Acuity’s sales and client-facing teams to drive revenue.  This person will plan, develop, and implement cross-media marketing strategies that support the company’s sales and revenue growth through both individual contributions and through vendor management. This is an immediate, direct hire opportunity located in Richmond, VA.

ESSENTIAL DUTIES:

Lead Generation:

  • Develop, execute and manage segmented campaigns specifically designed to generate new leads and nurture existing contacts to MQL stage, on-time and on-budget
  • Effectively coordinate the timely hand-off of MQLs to the sales team and monitor progress through each conversion stage — to opportunity then closed-won
  • Regularly A/B test campaign elements and continually implement program improvements based on findings
  • Continually monitor and measure campaign results and implement strategies to improve future results and accelerate the buying cycle

Brand Awareness:

  • Create and direct original, persuasive marketing strategies that promote the company’s brand identity, along with product benefits and features, to the company’s target markets
  • Conduct market research and competitor analysis to identify trends and opportunities for advancement of the company’s market footprint
  • Manage content and messaging on Acuity’s website and social media channels to insure it is timely and relevant
  • Manage all brand and marketing assets, including the creation and management of marketing collateral

Operational:

  • Develop, manage, and maintain marketing budgets and lead forecasts for marketing initiatives
  • Identify trade show and other live event opportunities, and execute the company’s event planning, messaging and logistics
  • Work with the sales team to source and analyze data with a view to optimizing the lead-to-customer conversation rate and increasing funnel marketing efficiencies
  • Brief and manage all marketing vendors and agencies

QUALIFICATIONS | EXPERIENCE:

Candidates should possess the following:

  • BA | BS degree
  • Minimum 4 years’ multi-channel marketing experience, preferably in a B2B sales environment
  • Two years’ experience leading a marketing team
  • Demonstrated ability to develop, execute, effectively manage and measure email campaigns, working within marketing automation and CRM platforms (Marketo, SalesForce preferred – but not a deal breaker)
  • Excellent written and verbal communication skills with a working knowledge of campaign and sales message creation for various buyer personas and verticals
  • Exceptional deadline-driven, detail-focused project management skills
  • Demonstrated ability to be exceptionally collaborative, build relationships and influence others
  • Proactive with strong sense of urgency
  • A never-ending desire to try new and interesting strategies and tactics to improve processes and results
  • A sense of humor (very important)
  • Ability to manage and execute on multiple, critical projects simultaneously
  • Enterprise Legal Management / legal technology background a plus, but not required

CLIENT RELATIONSHIP MANAGER

SUMMARY:

Acuity’s Client Relationship Managers establish and maintain strong partnerships with corporate customers by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and delivering overall efficient account oversight. Successful Client Relationship Managers create and retain customer loyalty and preference by establishing rapport with the customer, planning and developing customer-focused programs, overseeing the resolution of customer concerns, and facilitating the delivery of goods or services to the customer. This customer-centric position will participate on project teams during the on boarding of new corporate client accounts, and coordinate training programs, corporate client documentation, audits, and performance reports for clients.  Our Client Relationship Managers are ultimately responsible for ensuring quality and timely response to our clients’ support requests.

ESSENTIAL DUTIES:

  • Establish solid, long-term customer “trust relationships” with assigned clients and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns
  • Provide consultative services to clients, drawing on Acuity’s system for predictive analytics, best practices, and industry knowledge
  • Educate corporate customers on the benefits of Acuity’s ELM services over competitors and train customers for optimal productivity
  • Enlist and coordinate the assistance of experts/specialists onto the team where required, having oversight of all account activities
  • Advise management on account activity in a timely fashion, provide forecasting, gather intelligence on competitor activity
  • Partner with the Product team to ensure circular flow of ideas to and from our users
  • Act as point of contact for the client, provides escalation path to and from service, attend to customer issues promptly
  • Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
  • Coordinate training of assigned corporate clients
  • Coordinate with Project Managers for the on boarding of newly assigned corporate accounts
  • Partner with Business Development Team to cultivate new sales

ACCOUNT MANAGEMENT EXPERIENCE:

Candidates should possess the following experience:

  • 5+ years experience with client support, customer relationship building, business relationship and/ or account management
  • Demonstrated penchant for going above and beyond to exceed client expectations

EDUCATION | CERTIFICATION:

  • Four year college or university program certificate
  • Or two to four years related experience and/or training
  • Enterprise Legal Management / legal technology background a plus, but not required

Contact Us

We’re serious about service.  From your very first interaction through implementation, training and ongoing support, we are committed to getting it right. Feel free to reach out any time – no question or idea is too big or small.

Contact Acuity