Feedback is important. Consistent, authentic, actionable feedback is priceless. Every year at Acuity we solicit survey responses from our client and firm customers, asking for feedback on everything from site-specific likes and dislikes, new features or current feature enhancements, even job responsibilities, motivators, and energizers. The feature-enhancements, and new-feature suggestions, always provide my favorite insights […]
Comments I hear more frequently than I’d like: Law firm A: “ Client B uses e billing tools and audit services to cut my bills arbitrarily – simply to reduce its legal spend with no consideration given to the value of my services.” Client B: “Law firm A always inflates its invoice – adding extra […]
As I meet with corporate counsel around the country, there’s one theme that keeps repeating: “my legal expert fees are out of control – sky-rocketing – how can I better manage my expert expenses?” A recent article from the ABA Journal stated that the price for experts “can run to six figures. ‘An expert witness […]
Legal technology innovator LeGuard integrates live activity, spend and accruals tracking tool with Acuity’s v4.0 enterprise legal management platform Richmond, VA, June 28, 2017, /PRNewswire-iReach/ — Acuity ELM, a leading provider of cloud-based enterprise legal management (“ELM”) software to corporate legal and insurance claims departments, today announced its partnership with LeGuard, a software-as-a-service company that provides […]
As a Client Relationship Manager here at Acuity, I love advocating on behalf of my customers – so much so that recently I’ve been feeling more like a Business Intelligence Consultant. As I kick off my blogging adventure, you will hear me talking (and writing) a lot about Acuity Analytics. My clients are all about […]
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