The Acuity DifferenceSM


“The wonderful people at Acuity are the perfect complement to their efficient, user friendly software. They are warm, intelligent folks that lend a sense of comfort and familiarity to what can at times be a complex and intense process.” 

— Javier Terrero  |  Leader & Berkon LLP

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What sets us apart from our competitors?

  • 97% of Acuity clients are very or extremely satisfied with Acuity, and we have a similar approval rating from our firms.*
  • Fresh, easy to use interface with one-click features to get you the information you need quickly. Everything you need to do is available directly from the landing page.
  • Dynamic, real-time Analytics and unlimited custom reporting with Data Download.
  • Acuity Insights – at-a-glance benchmarking on invoice and matter totals and timekeeper rates
  • 99% firm adoption for e-billing. There’s no reason for a firm to not use Acuity.  Firms can upload their Ledes files; or firms can create invoices directly in the software.
  • Free and unlimited training for firms.

*Actual comments on our 2017 Acuity Client and Firm Surveys

"Easy to use, great customer service, robust product that leaves little else to desire."

Meet Your Client Relationship Managers

Authentic. Engaging. Smart.

At Acuity, we’re committed to developing personal, long-term relationships with each client we serve.

As an Acuity client you can expect:

  • Same day response to your inquiry
  • No complicated phone trees or voice response systems
  • To be on a first name basis with your client relationship manager
  • Training and support well beyond initial installation – in person, when your team
    needs it
  • A well-versed team of former paralegals, legal assistants and billing specialists who have spent a combined 75 years in firm-side and corporate legal trenches
  • Friendly, approachable associates committed to making things right

We know you have big jobs to do. We’re here to save you time, increase your productivity and keep you focused on the big picture.

Learn More About What Sets Us Apart

Ready to go deeper? Contact us to learn more about our client-centric philosophy or set up a customized demonstration.

Contact Acuity