Frequently Asked Questions
Choosing a Vendor/Cost and Benefits
Is my legal department too small to see benefits from this type of software?
Acuity works with companies of all sizes whose legal spends range from $500 thousand to $500 million. The benefits range from streamlining processes to creating efficiencies, reducing
Do I need to submit a RFP?
No. Acuity recommends making a high-level list of requirements, then seeing what the market has to offer. Additionally, Acuity is happy to provide sample RFP’s based on best practices, so you don’t have to start from scratch.
The options available can be overwhelming. What is most important when selecting a vendor?
That depends on your business needs and goals. The best place to start is by making a list of priorities with your team.
What kind of ROI can I expect?
You are guaranteed to reduce your legal spend by 10% just by implementing a system. Depending on your goals, billing guidelines and business processes you can reduce
So, how much is it going to cost?
Typically, Acuity charges its clients a percentage of the legal spend that is approved through the system and a small one-time implementation charge to get you up and running. It’s all based on the complexity of your system, integrations with other vendors, and
Implementation and Training
How long does implementation take?
Implementations average between 6 weeks and 3 months, depending on the level of complexity and the participation from your internal IT resources and other vendors. Learn more: Implementation
What type of training do you provide?
Acuity will provide comprehensive training to your in-house team at
Is there a cost to my firmS?
Will you support my firms?
Absolutely! We provide free and unlimited training to your firms and on-going support via phone, chat
Do I have to purchase any special hardware or equipment?
No. You’ll simply access Acuity through your internet browser. And because we are a SaaS provider, you’ll automatically have access to all upgrades, and any maintenance is done
Do you support multi factor authentication?
Can Acuity integrate with my Claims and A/P systems?
Yes. And whenever possible, we recommend system integration as a best practice. 99% of our clients have integrated systems; Acuity has built successful integrations with just about every system out there, even “home-grown” systems.
I have Counsel in Europe and Asia. Can they use your product?
Yes. Acuity accepts internationally formatted Ledes files and converts the currency to USD (and back again) so you don’t have to.
Where can I get a list of all Acuity features?
How do I see a demo?
We handle a large volume of Toxic Tort cases. Can Acuity help?
Acuity is the only legal spend management provider with a platform dedicated to solving the unique billing challenges associated with mass tort and class action litigation. We can help you reduce your spend up to 30%.
What is the difference between Acuity Management Solutions and Acuity ELM?
Is Acuity a startup?
No! We were actually the first company to offer legal management solutions as internet-based software-as-a-service in 1996. You can see our full history here: About
What type of companies do you work with?
May I speak with your current clients?
Of course. We’re happy to provide you with names and contact information.