Ready to Love Your Job?

It takes an entire team of talented and passionate individuals to revolutionize the legal industry. At Acuity, we blend ambition and curiosity with compassion and hard work to inspire change every day. It’s a unique mix of people and ideas that equals our best work in everything we do — from product development to client success. It also means that every Acuitian is dedicated to making a difference in our clients’ lives and collaborating with co-workers for a positive impact.

With clients all over the country, Acuity is the leading cloud-based enterprise legal management solution, providing a key business solution to law firms around the US.

We love where we work. You can too. We’re looking for team members who thrive in a fast-paced, innovative and energetic environment. Join the Acuity team today.

Open Positions

ACCOUNT REPRESENTATIVE

We are looking for an energetic, customer-focused Account Representative (AR) to join our team. This person is responsible for establishing and maintaining a strong partnership with assigned corporate customers by ensuring successful execution of deliverables and providing overall efficient account management. This person will also be responsible for leveraging their client knowledge to propose new solutions, consulting projects and products to drive additional revenue. In addition, the AR is responsible for ensuring quality and timely response to assigned corporate client’s support requests. The AR will coordinate training programs and materials such as law firm and corporate client documentation, audit and progress reports for assigned clients. The AR will assist Project Managers in coordinating the on-boarding of new corporate client accounts as assigned.

Essential Duties

  • Establish solid, long-term customer “trust relationships” with assigned clients and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns
  • Educate corporate customers on the benefits of Acuity Management Solutions services over competitors and train customers for optimal productivity
  • Responsible for forecasting new revenue opportunities and driving deals to closure, gathering intelligence on competitor activity, and giving feedback to marketing and management
  • Act as point of contact for the client, provides escalation path to and from Service, attend to customer issues promptly
  • Coordinate training of assigned corporate clients and law firms
  • Coordinate with Project Managers / Implementation Team with the on-boarding of newly assigned corporate accounts, including corporate client and law firm set up and training
  • Ensure cross-training so that all support staff are familiar with CRM’s corporate client sites
  • Advocate on behalf of assigned clients internally to align development resources

Note: Other duties may be assigned

Qualifications/Experiences

  • Four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • 2+ years experience with sales or account management, customer support, customer/executive relationship management
  • Strong interpersonal skills – particularly as they relate to customer service
  • Very strong communication skills – both oral and written
  • Highly self-motivated and directed
  • Strong time management skills
  • Keen attention to detail and follow through
  • Skilled at working within a team-oriented, collaborative environment
  • Availability to travel to sales training, meetings and to customer locations 20% of the time
  • Proficient in office productivity applications – MS Office Suite, including MS Outlook, Excel and PowerPoint, and mobile devices
  • Experience with Salesforce CRM is preferred
  • Knowledge of Agile software development methodology is a plus

If you would like to apply, please send your resume and a cover letter to careers@acuityelm.com.

CUSTOMER SUPPORT REPRESENTATIVE (part-time)

We are looking to expand our totally awesome Customer Support team.  Are you game? This position will focus on providing training and support to all Acuity customers.  Daily responsibilities include answering toll-free calls from members, troubleshooting issues with Acuity’s services, and providing online support and training to our users. This position is part-time and will cover the hours of 4:00 pm – 9:00 pm EST. We will need you in the office during your training period. After training is complete, you can opt to work from home.

Essential Duties

  • Respond to customer calls and emails
  • Research and resolve legal billing issues
  • Provide first-level support for Acuity’s clients
  • Schedule and train new law firms/members
  • Document client and users issues, and follow through to ensure resolution
  • Enter and maintain user, firm and client information in Acuity Administration database
  • Develop and maintain user documentation

Note: Other duties may be assigned

Qualifications/Experiences

  • 3+ years’ experience with customer support, customer relationship building
  • Four-year college or university program certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.
  • Strong interpersonal skills – particularly as they relate to customer service
  • Very strong communication skills – both oral and written
  • Highly self-motivated and directed
  • Strong time management skills
  • Keen attention to detail and follow through
  • Skilled at working within a team-oriented, collaborative environment
  • Proficient in office productivity applications – MS Office Suite, including MS Outlook, Excel and PowerPoint, and mobile devices
  • General computer aptitude and confidence

If you would like to apply, please send your resume and a cover letter to careers@acuityelm.com.

Are you ready to learn more about Acuity ELM?